Privacy Policy for Scrubbed
Last Updated: November 2, 2024
1. Introduction
Welcome to Scrubbed ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning scheduling service, website (https://usescrubbed.com), and mobile application (collectively, the "Service").
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when using our Service, including:
- Name and contact information
- Phone number
- Email address
- Physical address for cleaning services
- Scheduling preferences
- Payment information
- Communication preferences
- Account login credentials
2.2 Automatically Collected Information
When you use our Service, we automatically collect:
- Device information (type, operating system, browser)
- IP address
- Usage data
- Location data
- Log information
3. Text Messages and Communications
3.1 SMS and Mobile Messages
By providing your mobile phone number and consenting to receive communications, you agree to receive:
- Service notifications about scheduled cleanings
- Appointment reminders
- Schedule changes and updates
- Service-related alerts
- Account notifications
3.2 Message Frequency
Message frequency varies based on your service schedule and account activity. Standard message and data rates may apply.
3.3 Opt-Out Rights
You can opt out of receiving text messages at any time by:
- Replying STOP to any message
- Adjusting your preferences in your account settings
- Contacting our customer support
4. How We Use Your Information
We use your information to:
- Provide and maintain our Service
- Schedule and manage cleaning services
- Send service notifications and updates
- Process payments
- Improve our Service
- Communicate with you
- Ensure compliance with legal requirements
- Prevent fraud and abuse
5. Information Sharing and Disclosure
We may share your information with:
- Service providers (including Twilio for communications)
- Payment processors
- Cleaning service providers
- Law enforcement when required by law
- Professional advisors and insurers
- Business partners with your consent
6. Data Security
We implement appropriate technical and organizational security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of communications
- Export your data
- Withdraw consent
8. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect information from children under 13.
9. California Privacy Rights
California residents have additional rights under the CCPA, including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising these rights
10. International Data Transfers
Your information may be transferred and processed in the United States and other countries where our service providers maintain operations.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us at:
- Email: support@usescrubbed.com
- Address: 1318 Eyrie View Drive, Lynchburg, VA 24503
13. Legal Compliance and Messaging Consent
By using our Service and providing your phone number, you expressly consent to receive text messages, including messages sent using an automatic telephone dialing system. This consent is not required to purchase goods or services. Message and data rates may apply. This section specifically complies with A2P 10DLC requirements for business messaging.